Refund Policy
Your Garage LLC — Automotive Services Platform
Effective: February 15, 2026
All transactions in QAR
At Your Garage, your satisfaction is our priority. This Refund Policy outlines the circumstances under which refunds are available for services booked and products purchased through our Platform. All refunds are processed in the local currency of your region to the original payment method via your region's payment processor.
We use an authorization-hold model for service bookings: your card is authorized (not charged) when you book, and the actual charge is captured only when the service is completed. This ensures you are only charged for services you actually receive.
Quick Reference
Detailed Refund Scenarios
Early Cancellation (2+ hours before)
You cancel a service booking more than 2 hours before the scheduled appointment.
Late Cancellation (within 2 hours)
You cancel a service booking less than 2 hours before the scheduled appointment.
Provider No-Show
The assigned service provider did not arrive at the scheduled time.
Unsatisfactory Service Quality
The completed service did not meet expected quality standards.
Product Returns
Returning auto parts or products purchased through the Platform.
Wrong or Defective Product
You received the wrong part or a defective product.
Breakdown Assistance Cancellation
Cancelling a breakdown, recovery, or tow truck request after submission.
Convenience Delivery Cancellation
Cancelling a convenience delivery order after placement.
Garage Booking Cancellation
Cancelling a scheduled appointment at a partner garage or car service centre.
How Refunds Are Processed
1
You cancel the order or submit a refund request through the app. For service bookings, the authorization hold is voided or a refund is processed against the captured amount.
2
Automatic refunds (cancellations, no-shows) process instantly. Quality disputes undergo review by our team within 24-48 hours.
3
Approved refunds are submitted to your payment processor for processing. You'll receive an email confirmation with the refund reference number.
4
Funds are returned to your original payment method. Credit/debit cards take 5-10 business days. Wallet refunds are instant. Apple/Google Pay follows the card processing timeline.
Wallet Credits & Refunds
In certain cases, refunds may be issued as wallet credits instead of returning funds to your payment method:
- Bonus credits (such as the 10% no-show bonus) are always issued as wallet credits
- Promotional refunds from coupon-paid orders are returned as wallet credits
- Wallet-paid orders are refunded back to your wallet balance instantly
- Loyalty points used for payment are restored to your points balance
- Split payments are refunded proportionally — wallet portion to wallet, card portion to card
Wallet credits never expire and can be used for any future purchase on the Platform. You may request a cash-out of your wallet balance via support, subject to a minimum balance of 50 QAR.
Non-Refundable Items
The following are generally not eligible for refunds:
Services completed to agreed-upon specifications with no quality issues
Custom-ordered parts manufactured specifically for your vehicle
Electrical components that have been installed or tested
Products returned after 14 days or without original packaging
Breakdown assistance where the driver has already arrived on-site
Convenience delivery after items have been picked up and are en route
Administrative or convenience fees clearly disclosed at checkout
Promotional credits that have expired
Services where you were not present at the agreed time (customer no-show)
Dispute Resolution
If you disagree with a refund decision:
Email support@yourgarage.qa or use in-app chat with your order number and details.
If unresolved within 5 business days, request escalation to a senior resolution specialist.
For payment disputes, you may also contact your bank/card issuer. For legal matters, disputes are resolved under Qatar law per our Terms of Service.
Frequently Asked Questions
Need Help With a Refund?
Our support team is available to assist you with any refund questions or requests:
support@yourgarage.qa
Phone
+974 6698 6891
Address
Bani Hajer, Al Rayyan, Doha, Qatar